IT Support nationwide with offices in NYC, NJ, and San Francisco
TekHattan started in New York in 2013. Since then, TekHattan has opened two additional offices, one in New Jersey, and one in San Francisco. TekHattan is now able to offer services throughout the United States with our centralized remote support center and in house and contracted on-site providers throughout the USA. TekHattan specializes in Managed IT Services, On-Call Tech Support, and supporting special engagements worldwide.
Our managed clients are all onboarded onto our TekWatch platform, which allows the TekHattan team to proactively manage and monitor all of your IT systems. Some of the things our TekWatch dashboard looks for include high resource usage, disk space utilization, and OS patch status. The TekWatch platform also ensures that your systems are up to date with patch management. Perhaps one of the most important aspect of the TekWatch system include integrated security protection, which allows us to ensure all your devices are secure and malware free at all times. Whether you have 10 or 500 employees, TekHattan has a tech solution for your business.
From our control center in Newark, NJ, our team ensures that all devices across your organization are operating with maximum efficiency. Although we have physical office locations in three states, we have a nationwide network of IT Support Technicians who can respond on-site to a client's location within two hours if needed. With our nationwide network of technicians, TekHattan can also support special engagements and events as needed.
TekHattan aims to offer the convenience and availability of an in-house IT Support desk, at a cost all businesses can afford. With that said, our mission is to provide quality USA based tech support with no surprise bills. TekHattan is able to offer IT Support 24/7 via our TekDesk help desk services, if needed. With hard coded service level agreements for all managed clients, you will know exactly when our team will start working for you.
At TekHattan, our goal is to provide an IT Solution that will work for your specific business. We work with many industries including the legal, medical, and creative fields. Our team understands that the tech needs of every business differs, so reach out today so we can talk and setup a custom plan for your business that works for your team.
Inquire about Managed IT Support today
OFFERING IT SUPPORT AND Managed IT Services
TO NYC AND THE REST OF THE USA.
Managed IT Services
- Unlimited remote support
- Centrally controlled patch and update management
- Monitored anti-virus, anti-malware, and anti-spyware
- Proactive hardware monitoring to reduce data loss
- Complete program tracking to maintain integrity of operating system and prevent intrusions
- Infrastructure evaluation and recommendation
- New office infrastructure build out
- Event or Trade Show technology and networking
- Cloud application analysis and deployment
- Cyber security evaluation and investigation
- Network infrastructure build out
- Emergency networking services in case of network failure or intrusion
- Cloud based networking solutions
- Unified communications consulting
- Network optimization and replanning
Help Desk Services
- 100% USA based help desk operations
- 24/7/365 service availability
- 15 minute guaranteed response time on all submitted tickets
- Rates lower than an individual help desk would usually cost due to pooled resources
- 100% resolution rate. TekHattan will work with all of your vendors to resolve all help requests
- 100% USA based remote technicians
- Quick connect time for contracted clients (5 minute response time available)
- Discounted billing rates versus on-site support
- Fast resolution rate (Most issues are solved within two hours)
- Remote threat removal services (Viruses, spyware, malware, etc.)
Web Design & Development
- TekHattan is available to support the Internet based communications your company needs. Some web design & development services Tekhattan offers include:
- Deployment on different platforms (AWS, WordPress, Magento, Drupal, etc.)
- Development of applications to users of mobile devices (Android & iOS)
- Enterprise grade Internet services (Servers in the cloud, content delivery networks, load balancing)
- Printer installation, network sharing, and cartridge installation
- Remote printer management
- Expeditious printer part replacement
- New workstation deployment
- Print needs consultation
Alex was friendly, informative, and extremely helpful. He kept me in the loop throughout what turned out to be a longer process than I had expected and answered all my questions clearly. I’ve rarely been this impressed with the level of customer service in more or less any type of business – the kind of support that will definitely have me calling TekHattan again if I ever need too (though hopefully not too soon!)
He did great, quickly and without any problems
Very personable and got the job done. He was also able to gather some valuable information about a missing router while on-site.
Jaye was very helpful, courteous and patient. He[our onsite technican] resolved the issue efficiently.
Alex always helps us get through our issues or anything with need very quickly. We are very happy with Tekhattans service!