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Pros and Cons of Outsourcing Help Desk Operations

Regardless of what type of business you are in, there will always be employees or customers that need typical assistance. There are several options for providing support to your employees and customers. Today we are going to be going over the options for help desk support, and why your company should outsource your help desk.

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Why it is important to use VOIP Service in 2019

Phone service is an integral part of any business. Without a reliable phone system, how will your clients get in contact with your business? There are many different types of phone services available. While Business VOIP Service may not be the best choice for every business, for most small businesses, VOIP simply makes sense. Many people believe VOIP is too complicated, or not reliable enough, but in reality this cannot be further from the truth.

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Why Competent Technology Management is Imperative in Health Care

As the President of a leading Managed Service Provider, TekHattan, I am exposed to many different cyber threats daily. Our managed clients rarely suffer from these cyber threats as we have proactive, monitored tools in place that help us ensure our clients are covered. Most of these cyber threats show up, unexpectedly, and can often cause a medical provider a lot of money; in some cases, it can even ruin their practices as critical patient data is lost.

Most businesses, healthcare industry included, do not believe they will ever fall victim to a cyber-attack. However, most people do not realize that according to the Ponemon Institute, 55% of businesses with less than 1,000 employees fall victim to a cyber-attack each year.

Contrary to popular belief, small medical practices are more susceptible to cyber threats than their larger counterparts, for the following reasons:

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